Restaurant terms

Effective 11 October 2026

These terms apply between Petja Wholesale Group (Pty) Ltd, Reg. No. 2023/168761/07, trading as Kasi Eats (“Kasi Eats”), and a restaurant that takes orders through Kasi Eats (“the Restaurant”).

1. Fees

• The Restaurant pays 8% of the order total (food plus delivery) on orders paid online. The fee is taken automatically when the customer pays.
• The customer pays a R3 online payment fee, shown before they pay.
• Kasi Eats covers card processing fees.
• Cash orders carry no fee during the pilot.
• There is no monthly fee and no setup fee.
• Fees can only change if both parties agree in writing.

2. Payouts

The Restaurant's share of each online payment is paid into its bank account through Shobbable Pay, built on Paystack, on Paystack's settlement schedule. Before payouts start, the Restaurant provides its business registration or owner ID and a bank confirmation letter for verification.

3. Refunds

1. Customers can ask for a refund up to 1 hour after delivery.
2. If an order is wrong, missing items or not delivered because of the Restaurant, the refund comes from the Restaurant's share and the platform fee is not refunded.
3. If a payment or system error causes the problem, Kasi Eats pays the refund, including the R3 customer fee, at its own cost.
4. The Restaurant and Kasi Eats agree on each refund before it is made, except where the payment provider requires one.

4. Disputes and chargebacks

The Restaurant keeps proof of delivery (time, address and driver) for each online order. Losses from a chargeback follow the same rule as refunds.

5. Recovering amounts owed

Refunds and chargebacks caused by the Restaurant are recovered from its next online payments, with at most half of the Restaurant's share taken from any one order. Any amount still owed is invoiced and payable within 14 days.

6. The Restaurant agrees to

1. Accept or decline each order within 10 minutes during trading hours.
2. Keep menu items, prices and sold-out items up to date in the dashboard.
3. Prepare and deliver orders with its own staff and drivers.
4. Set its own prices. These should match the prices it charges for phone and walk-in orders.

7. Kasi Eats agrees to

1. Run and maintain the ordering system, dashboard and payment links.
2. Train the Restaurant's staff before launch.
3. Provide support during the Restaurant's trading hours.
4. Share order and payment reports with the Restaurant.

8. WhatsApp number

The Restaurant's existing WhatsApp number is used where possible. The number remains the Restaurant's property.

9. Customer information

Customer details belong to the Restaurant. Kasi Eats uses them only to run the service, protects them as required by POPIA, and does not sell them or share them with other businesses. See the privacy policy.

10. Not exclusive

The Restaurant may keep taking phone, walk-in and other orders.

11. Ending

Either party may end these terms with 7 days' notice by WhatsApp or email. Payouts, refunds and amounts owed that are still due are settled after it ends.

Contact

support@kasi-eats.com or 072 659 4405.